Home
Events Calendar
Mission Statement
Photo Gallery
History
Forms
Calendar of Events
Contact Us



Username:
Password:
Board Members
Member News
Member Events
Hotel Members
Corporate Members
Become a Member
Southwest Florida Concierge and Guest Services Association Forms

Inquiring about Membership
Thank you, for inquiring about membership in the Southwest Florida Concierge and Guest Services Association.

Please contact our Membership Director:
Michael Antunes 
The Hyatt Regency Coconut Point Resort and Spa
(239)444-1234.  Antunesmg@aol.com

                                            "In Service Through Friendship."
                                            Michael Antunes
                                            Director of Membership

Ethics and Professional Standards
ETHICS & PROFESSIONAL STANDARDS

PERSONAL DEMEANOR
*Always maintain and impeccable appearance.
*Always use proper grammar and clear enunciation.
*Stay poised under all circumstances, remaining polite, courteous and helpful.
*Honor commitments to colleagues and others.
*Never practice nor permit discrimination of any type.
 
GUEST RELATIONS
*Listen to guests with an attentive ear.
*Return all calls in a timely manner. Always thank the guests if they remember you in some way. 
*Send thank you notes whenever possible.
*Never call guest by their first names unless instructed to do so.
*Always maintain professional relationships with guests.
*Never double-book restaurants for a guest.
*Tactfully decline illegal or unethical requests from a guest.
*Never promise a guest anything unless you are sure you can deliver.
*Always provide a guest with a written confirmation of their requests.
*Advise guest upfront of any surcharges or service fees for tickets or other requests.
*Always tell guests if their seats at an event will have partially obstructed or in a poor location.
*Inform guest if dress codes at restaurants.
*Learn to evaluate guests by their manner, dress, and preference.  Remember that what might be good for one guest may be unsuitable for another.
 
VENDOR RELATIONS
*Never accept goods or services from vendors for personal gain
*Always use reputable businesses and service organizations.
*Exercise objective and independent judgment in the evaluation of goods and services.
*Address all invoices upon receipt.
*Never take advantage of restaurants that invite you to dinner by ordering the most expensive items or bringing in uninvited guests along.
*Remember, when you are invited to theaters or restaurants that you are an ambassador of your hotel.
*Always thank your host before you depart and send a note of appreciation.
 

Association Mission Statement 2010
.

Association Goals 2010
.